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Greyfriars Medical Centre

Dr Bruce Halliday, Dr Dawn Philip, Dr J Glidden Chalmers,  Dr Simon Willetts,

 Dr Debbie Swalwell, Dr Erin Barrett, Dr Pira Vivekanandaraja, Dr Matt Starostka, Dr Aisha Muhammad.


* Please see IMPORTANT CHANGES that will affect how Patients make an appointment at Greyfriars Medical Centre*

Appointments

 

 We have now made it easier to seek medical advice and speak with your usual doctor

  • If you have a medical need - please telephone the Practice
  • If your usual Doctor is available for consultations on that day you will be placed on their telephone list for a call back from your usual Doctor

                       - You will need to ensure that your telephone is not silent

                       - You will need to ensure that you are available to receive the incoming call from the Doctor

  • If your usual Doctor is not available for consultations on that day you will be advised when your usual Doctor will be available
  • If your medical need is urgent and you are unable to wait to speak to your usual Doctor, you will be placed on the Emergency List  and you will receive a call back from one of our Emergency team
  • When you speak with the Clinician you will either have your consultation on the telephone, you may be offered an appointment for a video call or a face to face appointment at a time discussed between yourself and the clinician.

Checking and cancelling appointments

  • Using our automated system for checking and cancelling appointments - this can be used 24 hours a day by dialling 01387 257752 and press 5 when you hear the recorded message
  • You can also check or cancel appointments with Doctors on the internet -  please contact the Surgery if you wish to register for this service

If you cannot keep your appointment, please let us know as quickly as possible by:

  • Telephoning the appointment cancellation line 01387 245789
  • Replying CANCEL to your appointment reminder text
  • Dialling 01387 257752 and press 5 to use the automated cancellation service
  • Using the internet if you have registered for this service

 

If you have a gynaecological problem, we offer a Gynaecology Clinic twice a month which is run by our female GP's Dr Debbie Swalwell and Erin Barrett. Dr Debbie Swallwell also hold a coil clinic. When booking your appointment, please specify which clinic you would like. If you book a gynaecology appointment during a normal clinic with your GP, we would advise you to make a double appointment.

 

When telephoning for test results please call after 1.00pm.

This gives the Doctor time to consider the results and make comments for the Patient Services Team to convey to you.

 

Please note that the Practice records telephone conversations in order to ensure a high standard of Patient care.

 

Home Visits

  • If you require a home visit because you are housebound and too ill to attend the Surgery, you should telephone 01387 257752. In order that your request can be assessed by your usual Doctor or the Emergency Team if your usual Doctor is not available on that day.
  • Please phone before 10.00am unless, of course, it is an emergency.
  • The telephone number to contact the Emergency on-call Doctor remains unchanged: 01387 257752.

 

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