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Greyfriars Medical Centre

Dr Bruce Halliday, Dr Dawn Philip, Dr J Glidden Chalmers, Dr Tomas Trueba, Dr Simon Willetts,

Dr Joe O'Byrne, Dr Debbie Swalwell, Dr Erin Barrett, Dr Pira Vivekanandaraja

 


*You can now book Minor Illness appointments with our Nurse Practitioners. Examples of Minor Illnesses are listed under Clinics & Services, Our Clinics, Minor Illness Appointments*

Booking an Appointment


Appointments

 

Can be made by:

  • Contacting the surgery and speaking to a member of staff
  • Using our automated system for booking, checking and cancelling appointments - this can be used 24 hours a day by dialling 01387 257752 and press 5 when you hear the recorded message  
  • You can also now book, check or cancel appointments with Doctors on the internet - please contact the surgery if you wish to register for this service.

Urgent cases will be seen the same day (see below), otherwise you will be offered the first available time. We hold early morning surgeries on a Tuesday, Thursday and Friday morning.  Sometimes, if your own Doctor is booked up, you may be offered an appointment with one of the other Doctors but normally they would prefer to see you themselves.

 

If you cannot keep your appointment, please let us know as quickly as possible by:

  • Telephoning the Appointment Cancellation Line 01387 245789
  • Replying CANCEL to your appointment reminder text
  • Dialling 01387 257752 to use the  automated cancellation service
  • Using the internet if you have registered for this service

Patients are welcome to consult with any of the Doctors. In order to ensure continuity of care, where possible, it is preferable for follow up treatment that patients see the same Doctor. Please be sure to report to the Receptionist on your arrival at the Surgery.

 

If you have a gynaecological problem, we offer a Gynaecology Clinic twice a month which is run by our female GP's Drs Debbie Swalwell and Erin Barrett.  Dr Debbie Swalwell also holds a Coil Clinic.  When booking your appointment, please specify which clinic you would like.  If you book a gynaecology appointment during a normal clinic with your GP, we would advise you to make a double appointment.

 

Our outside lines tend to be particularly busy between 8.00am and 11.00am. Whenever possible we would be grateful if telephone calls for routine matters such as making non-urgent appointments are made outwith this time. This should assist us to keep outside lines free for patients who have urgent problems. When telephoning for test results please call after 1.00pm. This gives the doctor time to consider the result and make comments for the receptionist to convey to you. If you require further advice or information from a doctor, the receptionist will offer you a telephone consultation. Please note that the Practice records telephone conversations in order to ensure a high standard of patient care.

 

Telephone Appointments

 

Patients have the option to book a telephone consultation. There are many instances when the doctor and patient can work together to decide a course of action without the need for face to face consultation. The appointment is booked in the normal fashion and the doctor telephones the patient at the allotted time. Please note that telephone calls are recorded in order to ensure a high standard of patient care.

 

Triage - Same Day Appointments / Home Visit Requests

 

The Practice provides a Nurse led Triage system to process telephone requests for same day appointments and home visit requests. This is to ensure that patients are seen as soon as is necessary by the most appropriate member of the Practice team. If you telephone the Practice requesting a same day appointment, you will be asked your name, address, contact telephone number and age. You will then be phoned back by our trained Triage Practice Nurse or a doctor to discuss your problem. For a potted history of triage in medicine, click on this link. Every day our Practice Nurses hold minor illness clinics and it may be appropriate for you to see the Practice Nurse or Nurse Practitioner with your problem.

 

Home Visits

 

If you require a home visit because you are housebound and too ill to attend the Surgery, you should telephone 01387 257752. In order that the doctor can plan his rounds, please phone before 10.00am unless, of course, it is an emergency. The telephone number to contact the emergency on-call doctor remains unchanged: 01387 257752. Please only ask for a home visit if you are really unable to visit the Surgery because of ill-health or disability. Home visits are very time consuming and inappropriate visits reduce the time available for your doctor to visit those in serious need.

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